Exclusive Services
Varnish Labs is fully registered and authorized to do business with Washington State and public-sector partners.
We maintain:
• Active Washington State business registration
• EIN and state tax compliance
• Washington Small Business Self-Certification
• Ability to contract directly or through WEBS
• Capability Statement available upon request
We keep our structure simple so procurement can move quickly.
1
Website & Digital Service Modernization
What We Do
Government websites and public-facing digital services need to be fast, secure, accessible, and easy for staff to maintain.
We modernize legacy sites and platforms so they meet today’s expectations for performance, usability, and compliance without adding unnecessary complexity.
How We Help
• CMS migrations and platform replacement (WordPress, Drupal, custom systems)
• Website redesign, UX improvements, and mobile optimization
• Information architecture and content governance
• WCAG 2.2 / Section 508 accessibility improvements
• Performance, analytics, security hardening, and uptime optimization
• Cloud-ready hosting, Azure integration, and scalability enhancements
• Staff training, documentation, and long-term support
Who It’s For
State and local agencies, departments, and digital service teams responsible for websites, public portals, or content-heavy systems.
How We Work
We begin with discovery sessions and stakeholder interviews to understand user needs, compliance requirements, and technical constraints.
We design and build with accessibility, security, and maintainability in mind. Every project concludes with thorough documentation, testing, and knowledge transfer to ensure internal teams maintain ownership.
Delivery Options
• Full website redesign and modernization
• CMS migration and platform consolidation
• Accessibility and usability improvements
• Information architecture & content restructuring
• Ongoing support and maintenance
2
Accessibility and Compliance
What We Do
Accessibility is foundational to public trust.
We help agencies meet WCAG 2.2, Section 508, and Washington State digital accessibility standards while improving usability for everyone.
How We Help
• Full accessibility audits for websites and applications
• WCAG 2.2 remediation and usability fixes
• PDF/document remediation
• Developer and content-author training
• Ongoing accessibility monitoring and reporting
• Accessibility governance and workflow design
Who It’s For
Public agencies, higher education institutions, IT departments, and communication teams are responsible for maintaining accessible public content.
How We Work
We combine automated scans, manual testing, and assistive-technology reviews.
Findings are prioritized and mapped to clear remediation recommendations. For teams needing support, we collaborate on fixes, train staff, and set up monitoring tools to maintain long-term compliance.
Delivery Options
• One-time accessibility assessments
• Remediation and implementation support
• Staff training and accessibility workshops
• Accessibility governance and workflow design
• Ongoing testing and monitoring
3
Citizen Portals and Digital Service Platforms
What We Do
Permitting, licensing, and service-request systems should feel simple and intuitive.
We build citizen-facing portals that connect people, forms, workflows, and data while reducing manual work for staff.
How We Help
• Permitting and licensing portals
• 311 and service-request systems
• Workflow automation and digital forms
• Payment and notification integrations
• Data dashboards and reporting tools
• Identity management (SSO, MFA, Azure AD)
Who It’s For
Departments managing citizen services, permitting, licensing, utilities, or administrative workflows that need modernization and improved usability.
How We Work
We conduct user research and process mapping to understand both citizen and staff needs.
We design workflows that reduce friction, support records retention, and ensure clean data flow across systems. Each implementation includes documentation, testing, and staff training.
Delivery Options
• Full digital service or permitting portal build
• Workflow automation upgrades
• Form-to-database modernization
• Dashboard and reporting tools
• Ongoing support and enhancement packages
4
Cloud Modernization and Infrastructure Automation
What We Do
Legacy systems increase risk and slow down service delivery.
We help agencies transition to secure, automated, cloud-native environments designed for long-term reliability and compliance.
How We Help
• Cloud assessments and migration roadmaps
• Infrastructure as Code (Terraform, Kubernetes)
• CI/CD pipeline design and automation
• Observability, logging, and performance monitoring
• Security configuration, identity management (SSO, MFA)
• Azure and Cloud Highway–ready architectures
Who It’s For
Agencies or IT teams that are modernizing legacy applications, reducing operational overhead, or adopting secure and scalable cloud infrastructure.
How We Work
We begin with an assessment and roadmap to identify priorities, risks, and cost considerations.
Our team delivers an iterative migration supported by automated infrastructure, comprehensive documentation, security validation, and post-launch monitoring.
Delivery Options
• Cloud assessment and strategy
• Infrastructure modernization
• CI/CD pipeline development
• Observability & monitoring setup
• Ongoing cloud support and managed services
5
Leadership Coaching & Training for Government IT
What We Do
Modernization succeeds when leaders succeed.
We help public-sector technology leaders strengthen communication, decision-making, and collaboration skills so they can guide their teams through change with clarity and confidence.
How We Help
• Leadership development for IT and digital teams
• Coaching for new and emerging engineering managers
• Facilitation for strategy and modernization planning
• Workshops on DevOps culture and communication
• Change leadership for transformation initiatives
Who It’s For
CIOs, IT managers, digital service leads, engineering supervisors, and cross-department project coordinators.
How We Work
We tailor each program to real-world challenges—technical debt, shifting priorities, stakeholder alignment, and modernization pressure.
Sessions blend practical frameworks with situational guidance rooted in the realities of government IT.
Delivery Options
• One-on-one coaching
• Cohort-based programs
• Virtual or onsite workshops
• Modernization leadership retreats
